1. Scope of application

These General Terms and Conditions (GTC) apply to all contracts for services between Kornati Services d.o.o., Dr Ante Starcevica 92, 22240 Tisno (HR) Ust.Id HR92943551077 (hereinafter ‘Provider’) and the customer (hereinafter ‘Customer’), which are concluded via the website www.bootsanmeldung-kroatien.com or www.sailprofessionals.com, by e-mail or via the aforementioned websites.

2. Services

The Provider provides individual services for obtaining and processing official authorisations and documents in Croatia on behalf of the Customer. The type, scope and costs of the services are set out in the offer agreed in each case.

3. Conclusion of contract

A contract is concluded as soon as the customer accepts a binding offer from the provider in writing or electronically (e.g. by e-mail) or confirms it by payment. The contract shall be deemed concluded when the order is placed via the online form by transmitting and confirming the relevant data using the “Submit” button.

4. Prices and terms of payment

All prices are in euros and – unless otherwise stated – include any applicable Croatian taxes. Payment must be made in advance. The service will only be carried out after receipt of payment and the resulting express consent to an early start (see point 5).

5. Right of cancellation and start of the service

As these are individual services specially adapted for the customer, there is no right of cancellation in accordance with Section 312g (2) No. 1 BGB (Germany) and Section 18 Fern- und Auswärtsgeschäfte-Gesetz (FAGG) Paragraph 1 Z 3 (Austria) and the EU Consumer Rights Directive, provided that the execution is carried out according to customer specifications.

If a statutory right of cancellation should exist in individual cases, this shall expire upon complete fulfilment of the contract if:

a.) the customer expressly agrees that the provider begins with the service before the cancellation period expires, and

b.) the customer confirms that he is aware that he loses his right of cancellation upon complete fulfilment of the contract (Section 356 (4) BGB / Directive 2011/83/EU and corresponding domestic laws of the country in which the customer lives).

A corresponding notice will be provided when the order is placed. If the customer nevertheless wishes to cancel his order after the provider has received payment, for example because the documents are incomplete (Customer cannot provide neccessary documents, fault of customer), the provider reserves the right to refund the amount on a goodwill basis less 10% fees due to Croatian bank charges and handling fees within 21 working days. When the customer places the order, the provider is solely authorised to process the order vis-à-vis the authorities. If the service is unlawfully processed by the customer himself or a third-party provider, the provider may retain the payment already made in the amount of the processing fees and shall reimburse the share of the costs that the Croatian authorities would charge for the preparation of the authorisations.

6. Obligations of the customer to co-operate

The customer undertakes to provide the provider with all information, documents and evidence required for the provision of services in full and in good time. Missing or delayed co-operation can extend the processing time or lead to delays with the authorities, for which the provider is not liable.

7. Liability

The provider shall only be liable for damages caused by gross negligence or intent. The provider accepts no liability for delays or refusals by Croatian authorities. The provider undertakes to fulfil all orders with due care and to the best of its knowledge.

8. Data protection

The collection and processing of personal data takes place exclusively within the framework of the applicable Croatian data protection regulations. Data will only be passed on to third parties if this is necessary for the fulfilment of the order (e.g. authorities in Croatia). The customer’s IP address may be stored for disputed cases.

9. Copyrights

All documents, texts or translations created as part of the service remain the property of the provider until full payment has been made. After payment, the customer receives a simple right of use for the respective purpose.

10. Applicable law and place of jurisdiction

The law of the Republic of Croatia applies to the exclusion of EU sales law. For consumers residing in Germany or Austria, the mandatory consumer protection regulations of their respective countries remain unaffected.

The place of jurisdiction for all disputes arising from this contractual relationship is – as far as legally permissible – the registered office of the provider in Croatia.

Status: January 2025